Troubleshooting Problems With Your DVD

If your DVD isn’t playing properly, try the following:

    • Make sure there are no fingerprints or smudges on the data side of the DVD. If there are, you need to clean it. Use Windex or a 50-50 mixture of rubbing alcohol and water as your cleaning solution. Use a microfiber cloth to apply the cleaning solution. If you don’t have a microfiber cloth, a cotton ball will do. Wipe from the center out; do not wipe in circles. Allow the DVD to air dry with print side down. You can dry it with a dry microfiber cloth if you have one but do not use another kind of cloth, paper towel or even a dry cotton ball because you may damage the DVD with scratches.

    • If cleaning does not work, the DVD may not be compatible with your DVD set top player or the DVD player software on your computer or laptop. Try playing the DVD in another DVD player or computer.
    • If after cleaning and trying another DVD player or computer doesn’t fix the issue, please contact us using this link.