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Troubleshooting Problems With Your DVD

If your DVD isn’t playing properly, try the following:

  • Check the DVD for scratches. Scratches can cause DVD playback problems.
  • Make sure there are no fingerprints or smudges on the data side of the DVD. If there are, you need to clean it. Use rubbing alcohol as your cleaning solution. Use a microfiber cloth to apply the cleaning solution and hold the DVD by it’s edges so you don’t leave prints on the DVD. If you don’t have a microfiber cloth, a cotton ball soaked in rubbing alcohol will do. Wipe from the center out; do not wipe in circles. Be careful not to get any rubbing alcohol on the print side of the DVD. It’s best to dry it with a dry microfiber cloth if you have one; otherwise, let it air dry while holding it by the edges. Do not use any other kind of cloth, paper towel or even a dry cotton ball because you may damage the DVD with scratches.

    DVD-Cleaning

  • If cleaning does not work, the DVD may not be compatible with your DVD set top player or the DVD player software on your computer or laptop. Try playing the DVD in another DVD player or computer.
  • If cleaning and trying another DVD player or computer doesn’t fix the issue, please contact us using this link.